Ryanair: a website and telephone support FAIL

This morning, I booked some flights with Ryanair on behalf of my parents, who don’t feel confident enough with computers and the internet to do this sort of thing themselves. This is something I’ve done many, many times for them (and I’ve occasionally booked flights for myself with Ryanair, as well) so I’ve been using their website for donkey’s years. I’ve seen it change from time to time, and I’ve often cursed at it (and the company themselves) for making it so damned annoying, insisting that I say at the…

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Excellent parking!

By parking this car where they have, the driver of this vehicle, who appeared to be visiting someone a couple of doors up, has cunningly avoided colliding with the car on the other side of the driveway they’re partially blocking – the car that is fully equipped with a cloaking device that makes it completely invisible to the human eye.

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Replies from the ICO about Sage and FindMyPast

While talking about the junk email I’d received from Virgin Media, I mentioned my previous junk emails from Sage and from FindMyPast. These are instances where I’d decided to report the emails to the Information Commissioner’s Office – and while writing about Virgin Media, it occurred to me that I should probably write about the responses I had from the ICO. So, in the order in which they happened:

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Virgin Media joins the ranks of spammers

As I’ve said before in a number of posts (such as this one about Sage and this one about FindMyPast), as a general rule if I have to give an email address to any kind of organisation or submit one on a website, it tends to be one unique to that company. If I’m submitting that address via a form (web or paper based), if there is a tick box that says (in effect) “I don’t want junk email” I almost always tick it. In those cases where I don’t…

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Apple still trying to be clever in response to their UK court order

Everyone and their dog, as well as their dog’s fleas, must by now know of the many suits Apple has brought around the world against Samsung, in which there are accusations of patent infringement and similar. One such case took place recently here in the UK, and it didn’t go Apple’s way. Without going into any great detail, a very brief summary of events is as follows: On 9th July, 2012, the High Court of Justice ruled against Apple, finding that Galaxy Tab range didn’t infringe on Apple’s registered design,…

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Sage joins the ranks of spammers

I have worked for pretty much my entire adult life in the field of accounts, and throughout that period I have almost always used, to varying degrees, a package from Sage. This started in my first job, working for a firm of chartered accountants. Around 1990-ish, they had purchased a copy of Sage’s software. The intention was to use it to maintain the records for a client, and they asked me (as the resident computer geek) to learn to use the software so that I could train the person who…

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Sky One shows contempt for their viewers. Again.

Sky One ruins Terra Nova

Back in May I had a little rant about Sky One ruining Stargate Universe with an annoying banner, advertising a bit of celebrity gossip that was anything but important enough to justify what they did. A banner that was irritatingly large and stupidly bright – especially considering it was set against the dark backdrop of the show, making it that much harder to mentally block out. (Not that this means if the banner itself was darker, that would be okay – it wouldn’t: it would be less annoying, but it…

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