Miscellaneous

Ryanair: a website and telephone support FAIL

This morning, I booked some flights with Ryanair on behalf of my parents, who don’t feel confident enough with computers and the internet to do this sort of thing themselves. This is something I’ve done many, many times for them (and I’ve occasionally booked flights for myself with Ryanair, as well) so I’ve been using […]

An example payment method still on my 'old' Amazon account
Security

Potential security issue on Amazon’s website (updated 11/4/2011 – twice)

Over the course of the last few days I’ve discovered what appears to be – or possibly to have been – a fairly notable potential security hole in the Amazon UK website (and possibly others, but I only use the UK site on a regular basis). I will go into detail below about the nature […]

Finance

Barclaycard: The story ends… for now?

After discovering there had been fraudulent activity on one of my credit cards held with Barclaycard on the 16th September, and my subsequent contact with them that didn’t get anywhere on the 17th, I had a missed call on the morning of Sunday 19th September from a withheld number, which I assume was from Barclaycard’s […]

Finance

Barclaycard and the illusion of security

A couple of days ago, I posted about the call I received from Barclaycard concerning fraudulent activity on one of my accounts, and from which I concluded that Barclaycard themselves have become a victim of social engineering (which I am now able to confirm, and will be updating that post to explain after finishing this […]

Finance

Have Barclaycard fallen victim to social engineering? (Updated 19/9/10)

I received a partially automated telephone call from Barclaycard today – their systems had been alerted to possible fraudulent activity on one of my credit card accounts. When I initially answered the call and their robot explained this, my first thoughts were that it probably wasn’t fraudulent activity, and that I’d have to confirm a […]

Finance

Barclaycard expects customers to ignore sensible practices

I forgot to pay my Barclaycard bill this month. The amount I forgot to pay was massive. Absolutely huge. Yes, the balance from my statement last month was a staggering £21.28. Okay, that small amount of sarcasm aside (almost as small as the amount in question), at the end of the day the payment was […]