An Amazon delivery fail

The block of flats in which I live has two entrances. One is at the front, giving access to the front car park, and on which there is an intercom for visitors and delivery drivers to contact the relevant flat and, if necessary, be ‘buzzed in’. The second is at the rear, giving residents access to the rear and side parking areas, and which doesn’t have an intercom. The only way in through that door is with a key (or coded fob). Therefore, you can logically expect delivery drivers to…

Read More

Ryanair: a website and telephone support FAIL

This morning, I booked some flights with Ryanair on behalf of my parents, who don’t feel confident enough with computers and the internet to do this sort of thing themselves. This is something I’ve done many, many times for them (and I’ve occasionally booked flights for myself with Ryanair, as well) so I’ve been using their website for donkey’s years. I’ve seen it change from time to time, and I’ve often cursed at it (and the company themselves) for making it so damned annoying, insisting that I say at the…

Read More

Easyjet and Contactability

Some of my family and their friends are currently on holiday in Spain and their return flight is – or, rather, was – scheduled for tonight. That return flight is with Easyjet – they always fly with Easyjet because Easyjet flies to where they always go. It’s a no-brainer. Obviously, though, there is a bit of a problem at the moment – the Eyjafjallaj√∂kull volcano in Iceland, which has been erupting, leading to an ash cloud which is disrupting flights. The flight my family and their friends were booked on,…

Read More