Firstly, what actually is a spoiler? It’s where a plot detail in a film, book, TV show or whatever, is revealed to people before they are able to see the film/show, read the book, etc for themselves. Sometimes a spoiler can be fairly mild, revealing nothing more than the name of a new character, but they can also be very severe, revealing a significant plot point, and spoiling the viewer’s enjoyment if they know what’s coming (hence “spoiler”).

So, then, what’s spoiler space? Well, a long standing convention on Usenet is to employ “spoiler space” when revealing plot details. This is a mutually acceptable approach between those who wish to discuss what they’ve seen (for whom such a discussion isn’t spoiling anything), and those who don’t wish to discuss what they haven’t seen (for whom such a discussion is spoiling things). Spoiler space is simply a couple of dozen blank lines inserted before any comments that include spoilers (with a note above those lines to say what film, TV show, etc is being spoiled). The idea is that people see that bit above the blank lines telling them what is potentially being spoiled below, and decide for themselves whether they want to scroll down and read/participate in that discussion. (The point of the blank lines is to force the actual spoilers down the screen, hopefully off the bottom, so that they aren’t read by accident – good peripheral vision can be a dangerous thing!)

Continue reading »

Yesterday morning I received a telephone call from a company acting on behalf of my bank, asking if I would take part in a customer survey – i.e., would I be willing to answer a few questions over the ‘phone? Normally, I’d say “no” to such things, but for various reasons which I won’t go into here, I chose to say “yes” on this occasion.

So the girl at the company undertaking the survey, who was a very polite, friendly young lady, started asking questions – but there was a problem. The line kept cutting out, mid-question, making it difficult for me to understand what she was asking. By cutting out, I mean the line would go completely silent – no background noise at all – the way some of these call centre systems do when the person at the other end isn’t talking; their end tends to completely mute. That’s perfectly normal, but not in the middle of something being said by that person.

I pointed this out to her, and she switched to another line and we tried again. For the first question, things seemed fine, but then it started happening again, so I pointed it out again, and again she switched lines. The result seemed the same, things were fine at first, but the cutting out soon ensued. This time, though, I decided to just carry on – it seemed likely that if I pointed it out again, it might only resolve the problem for a moment, and it would be back.

Continue reading »